I loved my Slate Essenza C90 manual machine for the 1st month. It was so easy and the espresso was delicious. Then one morning as I pulled my espresso, water started leaking out all over! The whole bottom tray completely filled with water and a lot overflowed. It had some kind of stoppage that forced the water to leak out.
It was literally on the 31st day of ownership b/c I checked my receipt and almost returned it to amazon. But the book it came with said to call Nespresso, that they would pick them machine up and even give a loaner until they could replace it with a new one, so I called them instead. The customer service rep told me they would email me a shipping label, so I could send it back and that they would send a new machine within 2 - 3 days. No pickup like the book said, but ok fine. Then they never send the shipping label. So I had to call back a couple days later. Now they finally send it.
So I send back the machine and two WEEKS later I finally get my machine - but it is an ugly weird green color and REFURBISHED. It definitely does not work as well as the machine I bought did for the first 30 days - the water drips out strangely and it is kind of leaky. I know it is refurbished because it said so right on the label - but even if it didn't it just is obviously not a new machine in appearance and function.
Needless to say I am very unhappy with this experience. "Nespresso Lifestyle" my foot.
Not only that, but the customer service rep told me to send back the nice book my machine originally came with. The refurbished machine did not come with a book. All it came with was a paper pamphlet for the C100 - not even the same model. So now I'm out that too.
UPDATE 4/27/09: I'm happy to report that I got a telephone call from a Nespresso Customer Service rep on Sat. 4/18. She said it was just a courtesy call and asked how I liked the machine so I told her the story as described above. She said that I should have gotten a new machine and that she would look into it. Sure enough, by Fri. 4/24 a brand new machine- in the right slate color, with a new book and even new pods - had arrived on my doorstep! I enjoyed coffee from it all weekend. They also let me keep the refurbished machine until the new one arrived this time, so I did not have to go without coffee. I sent it back in the mail today.
So, I'm a lot happier now with customer service, and would move it up to 3 stars. I will update this review again after 30 days - hopefully the new machine will still be working!
Update 7/18/09: Well it is a few months later and I continue to be very pleased with my Nespresso machine. It is still working great and I absolutely love it. Just made my third coffee order, and worked out the cost. On average I am spending about $17 a month to drink my espresso every morning. That is about $50 less per month than the $2.25 I was previously spending at the coffee shop every day! It is also so easy to order them online, and they arrive within a few days. Overall, I am very happy with this purchase.
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Nespresso C90 Essenza Manual Espresso and Coffeemaker, SlateProduct Description: Nespresso has developed a unique extraction system specially adapted to capsules. It controls every vital setting when preparing a perfect espresso. Nespresso machines have been designed with renowned partners and designers, and bring out the taste and aromas of coffee by combining quality of design with ease of use. The Nespresso C90 Essenza Manual Machine is part of our compact line, which features a modern, compact, and practical design.The machine deploys technology essential for preparing an outstanding Espresso, and is exceptionally easy to use: Manual control of the amount of coffee in the cup. A high pressure pump (19 bars) extracts all the aromas and develops a smooth crema in the cup. A thermobloc which heats water to 187°and 196° during extraction and empties the remaining water after each use so that the water is fresh for each preparation. A simple system which perforates the capsule and soaks all the ground coffee to optimally filter the coffee. A functional handle system, which allows for easy coffee preparation. Automatic ejection of used capsule. Removable water container (34-ounce). Tray for used capsules. Back-lit control button
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