The machine worked great for about 3 months, then it started leaking, we looked inside and a rubber gasket had melted and a silicone stopper had turned to dust. Ok so things happen. After reading the horror stories here about the service center in NJ I called the one in Canada. A very nice man that spoke French and a little broken English tried to help but said he could not honor the warranty because it was purchased in the US. So then the nightmare began. I tried calling the US center 4 days running and kept getting a busy signal.I had overtime misplaced the 800 number so I used MSN's yellow pages and dialed long distance. I then spent 10 minutes argueing with 2 people that I indeed did not dial the 800 number and would they please give me that number. After being called a liar about that I was told it would cost approximately $60 in handling fees, and if they determined that the damage was my fault I would be paying for the parts and labor as well.
I dont really give a damn how nice the coffe is folks, if that machine breaks down and you live in the US, consider yourself owning a $200 door stop, or a $400 machine after repair. Personally, if Im going to spend $400 its going to be on a different machine and it certainly wont be made by Briel
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Product Description:
Briel Cadiz Auto Espresso Maker ES62 A FB Coffee Brewer
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