DeLonghi EN680.M Nespresso Lattissima Single-Serve Espresso Maker, Metal Review

I loved this machine from the first time I saw and tried it.However, I started having problems on day 2 - the milk wouldn't froth and it came out in spurts with a lot of water, not even filling 1/8 of the glass with milk.I took it back to Williams Sonoma and they cheerfully replaced it.It happened again to this new machine and, once again, I took it back for a replacement.(I had been in touch with Nespresso at all the junctures along the way and they replaced the milk jug and top twice.)When it happened on the third machine, I called the local Williams-Sonoma and asked if there was someone who could check out my machine.I am in the Danbury, CT area and Bill, at the local Williams-Sonoma, told me to leave it with him while I shopped and he would check it out.When I returned he told me it was frothing perfectly and then showed me how he set it up.It seems that I had not been pushing the jug connection tight enough.It has to click in.The lights had always been on and so I believed that the jug was connected correctly, but I was wrong. Not until I saw it being done and felt the connection, did I understand what I was doing wrong.Without being tightly connected it doesn't work correctly.Now I push until I hear a click and/or push it in a second time holding the back of the machine as I push, and have been making perfect lattes.I recommend this machine highly but think the documentation should be rewritten with this little bit of information in bold letters. I have seen many reviews of this machine from people who have had the same problem and hope that they found the solution as this machine is wonderful.

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Product Description:
Developed with a unique extraction system specially designed for coffee-filled capsules, this single-serve automatic espresso machine deploys technology essential for preparing perfect espresso. A simple system perforates the hermetically sealed capsule and soaks all the ground coffee to optimally filter the coffee, while the unit's 19-bar high-pressure pump extracts all the aromas and gives body to the espresso ensuring a smooth crema--the delicious creamy layer on top. Used capsules eject automatically into the used-capsule collection container after the brewing cycle has completed.
In addition, illuminated controls allow for easily choosing from cappuccino, latte macchiato, espresso coffee, long coffee, or hot water. The unit's patented IFD milk system includes a milk container for cappuccinos and lattes, and the amounts of frothed/steamed milk and coffee can be adjusted to suit individual preferences. The milk container comes with a unique automatic cleaning function at the push of a button, and the entire container detaches for storing in the refrigerator. Other highlights include an adjustable cup-tray height for accommodating large or small cups, a removable drip tray, self-priming operation, and a removable 40-ounce water tank.The welcome kit includes an espresso cup, a latte cup, a saucer, and a sample pack of Nespresso capsules. Durably constructed, the strikingly modern-looking espresso maker measures approximately 10-1/4 by 8 by 13-1/2 inches.

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