We purchaed our Vienna Delux in October of 2001.It was a demo that was said to be rarely used and fully checked out.What an amazing and wonderful machine.We are hardened espresso and latte drinkers and found the coffee and espresso quality to be excellent and amost zero time invested in making it! We do about 200 shots a month and have regularly descaled it.So, in May the machine mechanism jammed and 2 panerrelos (frother) had failed.We sent it back (after less than outstanding responsiveness from them because of the insinuation that it wasn't their product; we must have done something wrong).We lost use for about a month while it was being fixed (certainly no sense of hurrying on their part!).
So, Just before Thanksgiving this year the pump stopped running. There was no way they were going to honor this under any warranty and were defensive about thier product (by the way I had to leave 2-3 messages and got a reponse almost 2 weeks after the first message).They claimed it couldn't be the pump because it never fails but when I found a local repair shop (referred by Saeco), I was told they had seen a number of such failures and that it was almost impossible for them to get parts from Saeco because of very slow and disinterested service.This is a great machine (and the repair person feels they are well made) butless great sense of serving the customer.You might want to consider all your options before buying.Not fixed yet so I don't know the end of this story yet.Beware.....!
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Product Description:
The Vienna de Luxe comes in an elegant silver finish, with a convenient swivel base. The Rapid-Steam feature makes cappuccino and latte making fast and easy. The Opti-Dose allows you to change the amount of coffee beans to be ground and used to brew each individual cup of coffee.Unquestionably a wonderful machine!The innovative Rapid-Steam feature allows you to froth and brew without waiting or changing the temperature. A dream comes true for all cappuccino and latte lovers!The Opti-Dose adjustable doser feature enhances the flexibility to make your perfect cup of espresso, coffee, cappuccino or latte. Not only can you adjust the fineness of the grinds and the level of coffee brewed, but also the amount of ground coffee used to make each individual cup from 6 û 9 grams. The swivel base simplifies even further the general maintenance and cleaning. With a light push of the hand the machine will easily turn from side to side.
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